ASP Industry Consortium Prepares Guidelines for Dispute Resolution
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Following up on a promise made earlier this year to develop a global dispute avoidance and resolution mechanism for application service providers (ASPs), the ASP Industry Consortium today said its recommendations and guidelines are nearly complete, and released the executive summary of a white paper highlighting those guidelines. “ASPresolve: Dispute Avoidance and Resolution Best Practices for the ASP Supply Chain” was presented by Traver Gruen-Kennedy, chairman of the ASP Industry Consortium, during a press conference hosted by the Consortium at COMDEX/2000 in Las Vegas. “As yet, there have not been a significant number of reported disputes in the ASP space,” explained Gruen-Kennedy, attributing that lack of disputes to, among other reasons, the newness of the ASP model and additional precautions and measures in service delivery and customer care, which at a later stage may become cost-prohibitive. “However, as the ASP market grows, the number Source : accessmylibrary.com |