An Award-Winning ADR Program
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The USAF shows how top management commitment, adequate resources, quality communication, and training are the recipe for ADR success. What does it take to have an award-winning alternative dispute resolution (ADR) program? According to the Department of the Air Force (USAF), it takes strong commitment from senior managers, sufficient financial and people resources, and a wide variety of communication tools including websites and awareness briefings, and extensive ADR training. The USAF’s successful ADR program serves as a model for other federal agencies. The Air Force defines ADR as “the voluntary use of a neutral third party to arrive at a mutually acceptable resolution to disputes.” The most commonly used ADR techniques used by the USAF for resolving both military and civilian workplace disputes are facilitation and mediation. They are used most frequently for resolving Equal Employment Opportunity (EEO) disputes, but are also used in labor and employment disputes. Success Rates The USAF established its ADR Program in 1993 when the secretary issued an Air Force-wide memorandum to implement the Administrative Dispute Resolution Act Source : accessmylibrary.com |